Maari Ma Primary Health Care Service provides a quality service to the Aboriginal communities of far western NSW. We have been providing health care for over 20 years and employ about 70 people in Broken Hill and across the region.
The Clinic
Maari Ma Primary Health Care Service is open between 9am and 5pm each week day.
The team consists of Aboriginal health workers, doctors, nurses, administration staff and transportation officers. Please note that it is not always possible to see the doctor of your choice for urgent matters although requests for particular staff will be accommodated where possible. Home visits can be arranged for regular clients for routine care like a diabetes care plan. Talk with your health worker about this.
Telephone Calls
All the staff can be contacted by phone. If the person you want is not available please leave a message and they will call you back as soon as they can.
Come and see us - it's FREE!
Maari Ma Primary Health Care Service is a fully bulk billing clinic.
Our services are free of cost. However, referred to by our practice, prescription and some equipment may incur costs.
Please speak with your GP or Aboriginal Health Practitioner about any costs relating to your healthcare provided by us.
Appointment Booking
Maari Ma Primary Health Care Service runs a booked appointment system. Most appointments are for 20 minutes, but if you ask for a longer time (40 minutes) or the doctor might ask you to book a 'long appointment' next time.
Call us on 8082 9777 to make an appointment.
Transport is available to and from the clinic - just ask when you make your appointment.
If you are coming to the clinic for something the doctor has to fill out a form for (like Workcover or Centrelink), make sure you tell the Practice Administration staff so you have enough time booked.
Urgent and high priority appointments are available. Please inform reception staff of your need for an urgent appointment and the nature of the issue. Reception staff will review your request, according to our practice guidelines, and you will be allocated an appointment. You may be referred to another service or require further review by one of our Registered Nurses or Aboriginal Health Practitioners. Reception staff will inform you if this is required.
Test results
We encourage you to return to the clinic to get your test results. If you cannot come back, call the clinic and speak with a health worker. They will tell you what to do. If the Doctor thinks your results are urgent we will contact you either by phone or in person.
Visiting services
The health team might suggest you see other health workers who come to the clinic, for example the early childhood nurse, dietitian, women's health nurse or one of the specialist doctors.
Speak with the Practice Administration staff if you need an appointment.
There are some services we don't provide, like home based disability services and home based intensive care. We can, however, put you in touch with people who do provide this service. If you or someone you know needs this then ask the Practice Administration team for assistance.
Your health information
Your medical record is a confidential document. We have electronic medical records. We keep your information secure and ensure that it is only available to authorised staff.
Our opening hours.
9am - 5pm Monday to Friday
Excluding public holidays and christmas to new years eve closure.
Any problems?
If you would like to give us feedback, suggestions or have a problem with our service we would like to know. Ask the Practice Administration staff for a feedback form or make an appointment to see the Manager.
If you would like to further your complaint contact the Health Care Complaints Commission:
1800 043 159
9am - 5pm (Sydney time)